Alert Level 2 Update for Residential Property Management from Auckland Property Management

Posted by Auckland Property Management Ltd on May 18, 2020 | Company News, News, Property Management

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The COVID-19 coronavirus global pandemic has unfortunately touched many facets of life and we hope that you and your family have been well throughout the lockdown wherever you may have been locked up!

Here at Auckland Property Management we have been doing everything we can minimise the impact of COVID-19 on our staff, clients, tenants and tradespeople. At each change of Alert, there have been a new set of procedures to implement affecting all our core processes including arrears, inspections, viewings and maintenance. Now at level 2, there are again new procedures we must follow:

Property Inspections

If you had a scheduled property inspection cancelled/postponed as a result of lockdown legislation, then our Property Managers will be rescheduling the inspection now that we are able to enter properties however, we must now have confirmation from the tenants that there is no COVID-19 health concerns at the property. If there is, we are not to enter and will have to reschedule again.

There are new requirements of tenants as set out by the authorities, this includes for tenants to respond to the notification email confirming the date of the inspection, by advising if anyone at the property is unwell or advising that it is ‘all clear’ if no one is unwell – this is not an option, it is compulsory. These details have been added to the notification you will receive.

Our Property Managers will be practicing COVID-19 hygiene etiquette at all times and we appreciate your co-operation during inspections.

The Insurance Counsel of NZ has said no one should be penalised for not doing inspections as due but should take place as soon as possible.

Property Viewings

If your property is vacant or becoming available to rent, we are now able to hold contactless property viewings in consultation with existing tenants ensuring that we monitor attendance, health and safety, and display hygiene and COVID-19 information at the property. Attendees to any viewing must now provide their current address and they will be unable to enter to view the property if they have any COVID-19 related health concerns including flu like symptoms.


Only urgent work has been able to be done throughout the lockdown however now at Level 2 general property maintenance is able to resume. This of course would be postponed if tenants are unwell, in self-isolation, or been in contact with a confirmed COVID-19 case.

Rent Payments

The team have been working with individual tenants and landlords where rent repayment plans may have been required. We are pleased to say that we have been able to retain our exceptional arrears levels however are aware that issues could still arise over the next few months and Property Managers will liaise with landlords and tenants directly if that is the case.

If you may be struggling to pay your rent please reach out to the support and assistance available to you through the website which has details for businesses and employees. Ministry of Social Development is also offering assistance, please see here:

If you still need assistance after these resources have been attempted, please contact your Property Manager.

Office Hours

Our office will be open to the public as normal (8.30am – 5.00pm, Monday to Friday) so if you need to stop by the office you are more than welcome to do so however with the team working more remotely than ever we suggest you make an appointment time with them first.

Alert level 2 means we are now entering a ‘new normal’, however our focus will always be providing you with our award winning property management services.

If you have any questions around these areas then please don’t hesitate to contact us.