APM Client Newsletter – April 2020

Posted by Auckland Property Management Ltd on April 15, 2020 | Body Corporate, Commercial, Company News, News, Newsletter, Property Management

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Welcome to the April 2020 edition of the APM Client e-Newsletter.

A Word from Howard – APM Lockdown Update

We are now into the third week of the lockdown

I hope you and your family are all well and safe in what is a stressful time for many New Zealanders. It is an important time to stay in support of those close to us and you our clients are certainly close to us.

We know and understand that this pandemic and lockdown is having a major impact on many small businesses, organisations, friends, family, and you yourself could be directly affected. My thoughts are with you. I wanted to assure you that in this uncertain time you are not alone. It won’t last forever and we are all in this together.

As a property management company we are very much aware that your properties are part of your investments and revenue streams. Properties need to be well managed for all those involved, especially in a time like this, whether you are a property owner or tenant. This is unchartered territory for many. Here at Auckland Property Management we have systems and procedures in place to ensure that our business can run efficiently and as normal as possible from our home location. Bank accounts are still reconciled daily, invoices paid, levies and rent collected as per usual.

  • Our Body Corporate Division is making use of phone and video conferencing for committees, EGM and AGM meetings. This enables us to still provide our administrative services to all Body Corporate, Cross Leases or Residents Societies who need to have meetings.
  • Our Residential Division is negotiating rent reductions between tenants and landlords, managing arrears, overseeing those that are still permitted to move in/out during the lockdown, have processed end of month and end of year payments and sent statements to all landlords, and are attending to essential maintenance and repairs as it still arises all the time while following the Governments lockdown guidelines.
  • Our Commercial Division is busy liaising with many affected businesses, tenants and Landlords, some of their businesses having closed
  • Our Waiheke Holiday Home Division Waiheke Escapes have handled many cancellations, refunding deposits where necessary but is on standby until domestic travel restrictions have lifted and hopefully rekindled the demand for holiday housing.

All of our team are diligently working away in their homes. We are still here working for you. Its at times like this when the term team comes into play. Our team really stepped up and are working together, I know we have the skill sets, common sense, willingness and team management to get us through.

As always, if you have any questions, get in touch with one of our team, or I am available to take your call on 021 965581

Stay safe in your bubble.

Kind regards

Howard Morley

Managing Director
Auckland Property Management

Residential Property Management

Thoughts on Residential Investment in times of Crisis

We are all deep in thought about the residential investment market at the moment with the decline in demand for Airbnb, rising unemployment rates and an unprecedented lockdown.  The question is what do we as your property partners see happening in that future crystal ball?

In relationships there is a saying “ the best prediction of future behaviour is past behaviour”  – that analysis I also believe to be true in the property industry. Many of us still have those scars from the hits  taken during different crises over the last 20 years but there was also and always, a recovery. I’m not blinkered or wearing rose coloured glasses however I do believe that we here in Auckland are in a better position than the regions who’s recovery may not bounce back as well or at the same pace as in the bigger cities. We are feeling positive that generally rents should hold, and as always will still be directly affected by supply and demand because that’s the way our industry has operated for decades.

So what are investors thinking?

The results of a recent investor survey* confirms what many investors I have talked to recently are thinking and feeling…..

Read article and survey results here.

Kind regards

Celia Burbery

General Manager – Property Management
Auckland Property Management

Latest Video Blogs

Our Business Development Manager Toni Heath discusses in our latest video blogs some of the implications that the COVID-19 pandemic is having on landlords, such as property inspections, rental income, and vacancies, as well as highlighting some of the pitfalls private landlords often find themselves in. Click on the links below to view the videos and read the full articles.

Implications of COVID-19 to Residential Landlords

5 Mistakes to Avoid in Property Management


View more video blogs on our website here.

We are planning a Q&A video on residential property management during the COVID-19 pandemic, if you have any questions you would like answered please email them to [email protected]

The Essentials Are Getting Done

Our Health and Safety Advisor Peter McDell is kindly still available for essential property key pickups/returns for our new tenants or contractors. This means that any tenants permitted to be moving are still able to do so, and any urgent/essential maintenance work can be done. Thanks Peter!

Body Corporate Management

Body Corporates During Lockdown

We should all take heart that the New Zealand strategic response to the Covid-19 pandemic is to seek total elimination of the virus. No doubt you have all been watching developments unfold both here and around the world and there are many very positive signs that our response is working and ultimately will succeed but there is a long way still to go.

To achieve elimination of the virus our borders will be closed for longer and those entering will need to self-isolate or be quarantined. Our tracking and contact tracing will evolve further and support to those facing financial, emotional and physical distress will continue. Businesses will be restricted into getting back to even partial operational productivity in the near term. But we will adapt and adjust and be the stronger for it.

So those of you doing your part at home in your bubbles, you will be acutely aware of the things that might be starting to irritate you! So with your Body Corporate or Cross lease or Residents Society hat on – those of us here at APM would like you to share your thoughts with us in this window that we have to make your home or investment property even better once we start to move nearer to “normality”.

Read about preparing for improvements or maintenance after lockdown here.

Kind regards

Steven Garland

General Manager – Body Corporate
Auckland Property Management

Coming Together at Kensington Park

We want to thank our Residents Association Manager Tania Coster for helping facilitate a great initiative during the lockdown at Kensington Park, one of our managed properties. Fruit and vegetable box deliveries are available through a resident and Tania is helping to collate the orders and working with residents to ensure things are working smoothly – Thanks Tania, and well done Kensington Park!

Commercial Property Management

As mentioned by Howard our Commercial Division are busy supporting our commercial owners and tenants through this time. We received a few great photos of some of the work one of our commercial managed properties is doing.

Pictures above are from the Manurewa Business Association Ambassador team. They are doing a great job around the entire Manurewa area including Clendon and Southmall shopping centres. They are working tirelessly on keeping two of our commercial managed properties clean, keeping in touch with tenants and pushing the “be kind” message.

Waiheke Escapes

We welcome the below properties who have come on board to our holiday home division Waiheke Escapes in the last few months. If you know of family and friends who fancy a trip to Waiheke after the lockdown then take a look at our new properties just waiting for your next getaway

Max Cottage


Modern holiday home
Sleeps 5 guests, 4 beds
Ideal for groups/family
Large deck and privacy

View Online 

Eden Bach


Classic original beach bach
Sleeps 4 guests, 2 beds
Ideal for couples/family
Close to Onetangi Beach

View Online

Enclosure Bay Retreat

Enclosure Bay

Newly built holiday home
Sleeps 6 guests,4 Beds
Ideal for groups/family
Close to beaches

View Online

Staff News

Welcome to our new team member on Waiheke Island

We are delighted to welcome Amie Russell to our Property Management Team. Having grown up on Waiheke herself Amie believes her ‘back of the hand’ knowledge and strong relationships within the community make her an ideal property manager on the Island. Click here to learn more about Amie.

Meet Amie Russell

Property Manager

Congratulations to our Easter Competition Winners

We received 79 Easter Colouring Competition entries this year, the most ever! It was so hard choosing winners, as you can see from the snippets of entries above we were sent a lot of beautiful pictures.

Category 1 (ages 5 years and below)
Winner – Aeris Leung
Second place – Ansa Mariya Sabi

Category 2 (ages 6 plus)
Winner – Keira Davison
Second place – Arusha Hadidi

We also awarded some spot prizes to the below families:
Atawhai, Dylan and Kaya Bennett, and Niamh and Jacob Faloone, and Jevan and Liam Condron-Shield

You can see some of our lovely winners on our website here.

Thank you to everyone who took the time to enter our colouring competition, we hoped it was a fun distraction during the lockdown and we are looking forward to doing it all over again next year!

7 Questions With…Michelle Richards

Michelle Richards, Property Manager – Waiheke


Q. How long have you been with APM?  

06/Apr/2017  – apparently my 3 year anniversary was 2 days ago who knew!

Q. What is your favourite thing about being a property manager? 

Helping people solve issues.

Q. What is a common question you are getting from owners at the moment? 

We are getting questions from landlords about when their property will be rented if vacant. Given the level 4 lockdown we are following government guidelines and tenant movement is limited unless it’s essential.

Q. What is the most heartwarming thing you have seen during the lockdown on Waiheke?

A 3 ½ year old girl wrote a card to my neighbours teddy bear (with parents help) as teddy waved to her the other day from his big window and it made her so happy.

Q. What’s the best way to start your day? 

I start the day early as it is very quiet with no rowdy children, do some work then go for a walk around the block.

Q. What skill would you like to master and why? 

Macrame – used to do it when I was in my late teens and loved it and it is in fashion again!

Q. If you could live anywhere in the world (apart from Waiheke Island) where would it be and why?  

Cape Town, South Africa – I have so many family and friends I miss there, big game viewing, scenery, beaches, music and the food.


You can learn more about Michelle on our website here.

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