Welcome to the December 2018 edition of the APM Tenant Quarterly Report. A quarterly email newsletter dedicated to news, information and insights for our tenants.
Thanks for being a tenant with APM in 2018, we wish you a safe and happy holidays! Wear lots of sunscreen, be safe on the roads, and of course enjoy your time with family and friends!
Seasons greetings for Christmas and the New Year.
Ngā mihi o te Kirihimete me te Tau Hou.
In this edition:
- Legislation Update – Letting Fee Prohibition
- APM office hours over the holiday season
- What to do if you need emergency maintenance over the holidays
- Property Manager Tips – Check your smoke alarms, Looking for a new home, Summer activity ideas
- Thank you for completing our survey
Legislation Update – Letting Fee Prohibition
APM has thought carefully about how we as a property management company will manage the removal of letting fees due to the announcement that the Residential Tenancies (Prohibiting Letting Fees) Amendment Bill was passed in Government and comes into effect from 12 December 2018. So what has APM done to manage this legislative change?
APM office hours over the holiday season
Monday 24 Dec – 8.30am – 3.00pm
Tuesday 25 Dec – CLOSED
Wednesday 26 Dec – CLOSED
Thursday 27 Dec – 8.30am – 5.00pm
Friday 28 Dec – 8.30am – 5.00pm
Monday 31 Dec – 8.30am – 3.00pm
Tuesday 1 Jan – CLOSED
Wednesday 2 Jan – CLOSED
Thursday 3 Jan onwards – 8.30am – 5.00pm
What to do if you need emergency maintenance over the holidays
Contact your Property Manager ASAP if there is an emergency like:
- The oven is not working
- There are issues with your plumbing that pose a Health and Safety risk
- There are issues with your electricity e.g fuse blown
- There is a safety risk or something has damaged the property
We suggest that if you cannot contact your Property Manager via the phone, then please leave a voice message and text them immediately.
For any other repairs that are needed, please email your property manager, or use the free Maintenance Manager App, to submit your maintenance request and your Property Manager will be in touch with you in the New Year.
TIP: Be proactive – Be sure to check that your ovens are working correctly and report all maintenance immediately as the closer the holiday season is, the harder it will be to book tradies.
Property Manager Tips
Our Property Managers have the following tips and reminders for tenants to ensure things run smoothly in your home. Click on the below link to read on.
- Remember to check your smoke alarms
- Looking for a new home? What you should think about.
- Summer activity ideas that are FREE
Thanks for completing our survey!
Throughout the year we surveyed our client database, including tenants whose tenancies started with APM before August this year. We received great feedback from tenants and we appreciate you taking the time to share your comments and thoughts with us.
Have a read of just some of our lovely testimonials:
“Since day one, the registration process, the viewing time, the signing of the documents, the key collection, inspection and any problems have been sorted with efficiency and in a professional manner. Many thanks. Will definitely recommend you to other potential tenants.”
– C. Van Niekerk
“A. P. M has made my children and I feel very secure in the property we are renting. Having had some bad experiences in the last few years this was something very important. Super friendly property manager, approachable, and helpful. Any problems with the property have been dealt with quickly and done well.”
– S. Warren
“Thanks to the staff at Auckland Property Management for making the process of renting a place easy and for prompt response to all our queries and concerns.”
– R. Rebera
“I’ve been with APM for 3 years now and have found them great to deal with. They are very professional (but also friendly) and the property is always well maintained. Any repairs or faults are dealt with immediately. I would highly recommend them to renters or property owners alike.”
– T. O’Brien
“I have been a long term customer of Auckland Property Management for a couple of years now, and am so impressed with our property manager and the company overall. Issues when they arise are solved within a timely manner, and I am kept well in the loop at all stages. I highly recommend Auckland Property Management if you are looking for a rental, and can imagine that they are equally good for landlords.”
– K. Moser
“I have found Auckland Property Management to be a pleasure working with. My routine house inspections ensure that any property concerns that need addressing are done so in a prompt manner. I feel as though my property manager genuinely cares for my well-being as a tenant.”
– L. Beaumont