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Tenant FAQs

Who pays the water rates?

Where a separate water meter and account is available, the tenant should pay for water usage. On our receipt of the water bill, we invoice the tenant for their exact usage.

Who pays for lawn and garden care?

Usually the tenant is responsible for lawn mowing and general garden care; however this can be negotiated at the start of the tenancy. Tree trimming, weed spraying and plant removal is usually the landlords responsibility.

Mould, whose problem?

The landlord should provide adequate ventilation for the house. Bathroom fans, secure window stays and dehumidifiers help reduce condensation and mould build up. You should use all of these methods if provided. Tenants should regularly air out the dwelling to help prevent any condensation build up.

Who maintains any listed chattels?

It is the landlord’s responsibility to ensure all chattels are properly maintained and in working order. If damage to any chattel is found to be wilful by the tenant or due to the tenant’s negligence the tenant may be responsible.

Who looks after the swimming pool or spa pool?

This can be negotiated however we recommend that landlords employ the regular services of a pool specialist then incorporate the cost into the rent. NB: The law requires all spa and swimming pools be fully fenced. We recommend to all our property owners that they check with the local council to ensure that the pool meets these regulations before tenanting. As a tenant you should also check out the pool, its surrounds and its equipment.

Who pays for insurance?

The tenant is responsible for their own ‘home contents insurance’. Landlords are responsible for insuring the property including any chattels. We strongly recommend that your own contents are fully insured.

How often can the rent be increased?

In line with the legislation changes on 12 August 2020, rent increases are limited to once every 12 months. This is a change from once every 180 days (six months). Any rent increase notices given to tenants from 12 August 2020 must comply with the new 12-month rule. If a notice was given before 12 August 2020, it is still within the 180-day rule.

Auckland Property Management monitor rental market trends and provide regular rent review recommendations to owners. Property management issues and tenancy legislation can be complex; the preceding frequently asked questions are only a selection of the most commonly asked questions by landlords and tenants. Please ask your property manager for further information