Here’s what Auckland Property Management does to help tenants stay on top of their tenancy – our services for tenants.
Initial tenant selection is key to unlocking a trouble-free tenancy- which is what we want. Our tenants undergo extensive and detailed reference and credit checks following their application. This assists us in our aim to ensure the most suitable applicant is successful. Your applications and personal details are held securely and in strict confidence, unless we are instructed otherwise by the applicant, all unsuccessful applications are automatically destroyed.
As part of our tenant services, we monitor your rent payments on a due date basis and will let you know usually within 24 hours if a payment has been missed. Our contractual obligation to our property owners requires us to send a breach of contract notice to you if rent payments are not received with 48 hours of due date. You then have 10 days to ensure your payments are brought up to date before any further proceedings commence. If debt collection costs are incurred they will be charged to the tenant.
In most cases we organise all property maintenance for the property, in any case where maintenance is required, it is important that you inform us as soon as you recognise a problem. To assist us in maintaining accurate records, we require that maintenance requests from our tenants are in writing. By email, fax or post is fine or even better and easier is our online Maintenance Request Form found under the Tenant Services tab on this website.
Rent reviews are a fact of life; essentially if you are renting a property under a tenancy agreement, the rent can be reviewed every 180 days. If you are renting a property under a fixed term tenancy the rent review date will usually match the contract term. Either way we ensure that any increase is fair by comparing the proposed rent with national rental property databases providing up to date rental figures for similar properties in your area.
We regularly inspect our managed properties, this usually occurs on a three monthly basis but may vary dependant on the property owners’ requirements. These are carried out to assess the condition of the property and to identify any maintenance issues. The property is also inspected before and after a tenancy with photographic and/or video records kept of each occasion. These detailed inspections ensure that we know the condition of the property before, during and after your occupation. This detail will ensure that you are not held accountable for blemishes or damage to the property that you were not responsible for.
We have extensive up-to-date knowledge of the Residential Tenancies Act 1986 plus other relevant legislation. Both tenants and owners have clear rights and obligations under New Zealand tenancy law so feel free to ask your property manager if you need clarification on a related issue.